
I was following some posts in a Yahoo group, when they showed a pop-up
message, asking me to answer a survey. The message gives the strong
impression that it’s yet another survey about Yahoo, probably about the groups, so I decided to see what it’s about this time.
You do agree that having it titled as coming from Yahoo! Research,
and saying that it’s time to tell Yahoo what I think, indicates it’s
about Yahoo, right?
Well, wrong. It started asking me about my opinion on various
American airlines, and how likely am I to fly with them. But never
mind, Yahoo! need to make a living, and since I don’t pay direct money
for the services I take from them, I can see this as payment.
What the problem was, is that I kept being offered to take this
supposed survey again, and again, and again. It only appeared when I was logged in, so they could easily know I already took it. Why bother me
with it, then? Even if they don’t want to keep a list of Yahoo! IDs
that took it, they can surely store something in a cookie. In any case,
once I took it, I’m not supposed to see the pop-up again.
And it wasn’t just a rare occurrence. There were a few days where the
thing kept showing in nearly every second page load. Sometimes on each
page load.
And when I tried to press the Take the survey button image, I was taken to a page telling me that:
Thank you for your interest. Unfortunately, you do not qualify to take this particular survey today.
Nice, isn’t it? Because it was me who was really interested in going
there again, without being prompted at all, sure. And I did not qualify? Qualify
?! This gave me the strong feeling that they decided they didn’t want to
say "Sorry, we screwed up, you already took the survey, sorry for
bothering you", and instead decided it’s better to tell me it’s my fault, that I’m not up
to some standard. Not a way to make people happy, guys. If I don’t qualify, tell me why.
Even better (well, worse), this page opened instead of the original Yahoo page I was
viewing, not in a new window, and not in a pop-up window. And yet they
put a "close" link on the page, like you do on pop-up pages that can be so closed. Except… This wasn’t a pop-up page. So there was this "close"
link there, and it didn’t do anything. At all. I tried, I knew it was
out of place, but was intrigued as to what it would do. It didn’t do
anything. Very professional, I was so impressed.
Instead I pressed the browser’s back button, returned to the original
page I started from, and… Guess what? I got this pop-up image asking
me to take a survey…