Why can’t PayPal handle basic credit card number format?

Just a minor rant.

A short while ago I updated the credit card number I have on my PayPal account. There was a standard text box to enter the credit card number into, and since it didn’t specify any limitation I did it with the separating dashes.

It’s pretty standard, after all. Most listings of the number group each five digits separately by placing a space or a dash between them. It’s much more readable, and so much easier to verify you didn’t enter any wrong number.

Yet the PayPal page refused to accept the number, complaining that it’s invalid. Entering the same number as a long consecutive string, not broken up, worked fine.

This is very pathetic. This format of writing credit card numbers is common, and done a lot. Stripping the dashes from the number on the server side, after the user posts it, is extremely easy. So why haven’t they done so?

And it must have been going on for a long time. After all, PayPal are dealing with credit cards from pretty much day one, years ago. Forcing me to enter the number like that myself, doing their own very basic data entry formatting, is not impressive at all.

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