Keeping labels in synch
This fuel station, in my city, that I often use has recently did some
re-arrangement, and moved some of its fuel pumps. As part of the
changes they also took advantage of the opportunity, and upgraded some
of the equipment.
But they didn’t make sure that the upgrades fit together. Oh, technically everything works. It’s more of an interface problem.
The way it goes now, on several instances during the process (passing
the credit card, entering car number, choosing to limit amount of fuel,
and so on) the screen on the system now instructs the user to press the
"Proceed" button.
Which wouldn’t be bad by itself, if it weren’t for the fact that the keypad
doesn’t have such a button. There’s one labelled "Confirm", though, which works well enough.
So, yes, it’s simple, and quite easy to make the connection.
Heck, I managed to do it myself. It’s still a problem, though. And
considering that many people tend to be very cautions and literal when
they deal with computers, I won’t be surprised to know that some people
actually have to call for help saying that they can’t find the button.
April 1st, 2005 at 16:11 EET | Categories: Language |
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