Hotmail Mailbox Size Announcement

Hotmail still did not increase the size of my free mailbox from 2MB to the much vaunted 250MB. Not that I can really complain, considering how much I’m paying for it. And really, that’s not what I’m complaining about, but rather the timing of their publications and announcements regarding the same size upgrade.

They actually started to publicize the intended change a long while ago. Not too long after Google came with the 1GB GMail accounts. Rumors that Hotmail will offer 250MB mailboxes for the free accounts started to circulate almost immediately. In the meanwhile Yahoo almost instantly upgraded their free mailboxes to 100MB. A long after that Hotmail started to slowly upgrade users. Much later Yahoo started to upgrade their mailboxes to 250MB and finished with all of them, this all happened relatively fast, and Hotmail still didn’t finish with their own upgrades. However, this relatively very slow upgrade speed is also not what I’m complaining about.

What annoys me is that during the last week or so the general login screen to Hotmail announces that all new mailboxes are at the new size. According to the login page a new account will automatically get 25MB storage, and will be upgraded to 250MB within 30 days.
My account on the other hand still has 2MB. This means that if I create a new account right now, they guarantee that it will begin with much more storage than my current one has.

That’s just wrong. If you can’t upgrade everything at once, start with existing customers. Offering new customers a service that current long-time customers can’t have is vexing, to say the least. It doesn’t really foster any loyalty. It makes customers feel that, even among the free and so not very valued customers anyway, they are second rate. If you can afford the storage space, upgrade people. If you can’t – don’t offer it to anyone else that just decides to open a new account.

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